Italian CharmeProperties · Milano

Cancellation Policy

Last updated: 29 October 2026

Each rate has its own cancellation terms: you saw them before paying, and they are in your booking confirmation. This page explains how they work in general. For your stay, the terms of your reservation always apply.

1. Refundable rates

You can cancel free of charge up to the free-cancellation date shown when you book and in your confirmation, a set number of days before the check-in date. Until then nothing is charged: we only save your card. From that date we charge the full amount of the stay, and a later cancellation is not refunded, unless the terms of your rate say otherwise.

2. Non-refundable rates

Non-refundable rates cost less because the amount paid is not refunded if you cancel, shorten your stay or do not arrive. If your plans change, write to us anyway: we will tell you whether anything can be done.

3. No-shows and early departures

If you do not arrive and have not cancelled, it counts as a cancellation after the deadline. If you leave before the end of your stay, the unused nights are not refunded, unless the terms of your rate say otherwise.

4. Changing a booking

To change dates or the number of guests, ask us through Manage booking, by email or on WhatsApp. Changes depend on availability, and any difference in price is charged or refunded. Reducing the number of nights counts as a partial cancellation under the terms of your rate.

5. How to cancel

The cancellation counts from the moment we receive it, in Italian time. We confirm it by email.

6. Refunds

If you cancel a refundable rate before its free-cancellation date, there is nothing to refund: your saved card is simply not charged.

Refunds go back to the card or payment method you paid with, through Stripe. We issue them within 14 days of your cancellation; your bank may then take a few more business days to show them on your statement.

7. If we cancel

If the apartment was booked by someone else while you were paying, we cancel the booking and refund you in full automatically (or charge nothing, if your card was only saved). If we cannot provide the apartment for any other reason, we offer you a comparable one if available or refund everything you paid for the nights we cannot provide, as set out in our Terms of Service.

8. City tax

The Milan city tax is paid at check-in, not when you book, so there is nothing to refund for nights you do not use.

9. Right of withdrawal

The 14-day right of withdrawal for distance contracts does not apply to accommodation booked for specific dates (Art. 59(1)(n) of the Italian Consumer Code). You can cancel only as your rate allows.

10. Language

This policy is published in several languages. If the versions differ, the Italian version prevails.